Help center
frequently asked questions
Quick answers to the things customers ask us most. Still stuck? Reach the team — we read every message ourselves.
01
Products & ingredients
What's inside every jar — and what we leave out.
02
Orders & shipping
Processing times, delivery windows, and tracking.
03
Returns & refunds
Our 30-day glow guarantee, simply explained.
04
Account & rewards
Logging in, saving favorites, and managing subscriptions.
05
Wholesale & press
For boutiques, hotels, spas, and media.
Still have a question?
We typically reply within one business day, Monday–Friday, 9am–5pm ET.
